Return & Refund Policy

RETURN, REFUND & EXCHANGE POLICY

At Kanaf, we prioritize your satisfaction, and we aim to provide the best products and services. To ensure a seamless experience, please review our Return and Refund Policy:

Unboxing Video Requirement:

• A full 360° angle unboxing video is mandatory.
• The video must capture the entire process from the start of opening the parcel.
• Edited or paused videos will not be accepted.

Video as Proof for Damage:

• The unboxing video serves as proof in case of damage.
• It should be shot in clear lighting.
• We do not accept damage claims without video proof.

Notification of Damage:

• In case of damage, inform us within 24 hours of receiving your parcel.
• Damage claims will not be accepted after 24 hours of delivery.

Display of Damage in Video:

• The damaged part should be clearly shown in the unboxing video.

Quality Assurance:

• We deliver only the best products to our customers, ensuring top-notch quality.

Please Note:

• The unboxing video is crucial for addressing damage cases.
• We are committed to resolving issues promptly with the provided video evidence.
• Your satisfaction is our priority, and we appreciate your cooperation in adhering to these guidelines.

If you have any queries or concerns, please contact us at kanaf.co.in@gmail.com. Thank you for choosing Kanaf.